WARRANTY AND REPAIR

SHOULD YOU ENCOUNTER ANY ISSUES WITH YOUR PRODUCT, PLEASE CAREFULLY READ THE FOLLOWING INSTRUCTIONS.

WARRANTY POLICY

This Vosker product is covered by a one-year (1) limited warranty for the accessories and a two-year (2) limited warranty for the cameras, unless otherwise specified. The limited warranty covers material and workmanship starting from the original date of purchase. The electronic sales receipt or the client’s proof of purchase must be presented upon the request of a warranty service. This warranty will be honored in the country of purchase only.

This VOSKER warranty does not apply to:

  • Consumable parts, including but not limited to batteries, whose performance is designed to degrade over time.
  • Damage caused by misuse, use in conjunction with another product, neglect, accidents, liquid contact, fire, earthquake, or any other external cause or act of God.
  • VOSKER products that have been purchased via channels other than the official www.vosker.com website.
  • Products that have undergone any modification or tampering.
  • Cosmetic damage, including, but not limited to, scratches and broken plastic.
  • Damage caused by operating the VOSKER product contrary to VOSKER’s recommendations.

VOSKER’s sole obligation under its warranty shall be, at its sole discretion, to repair, replace, or repay the price of any article or part thereof.

No VOSKER employee or representative is authorized to change this warranty in any way, or grant any other warranty.

Maintenance - Parts and Firmware

  1. VOSKER offers certain replacement parts for its products online, and their availability is subject to change.
  2. The available parts are listed online: Parts » VOSKER | Mobile Security Cameras. VOSKER cannot guarantee the availability of the parts.
  3. VOSKER security cameras may require a firmware update to optimise their performance. The latest updates are offered for each model in the Support Centre: Vosker support » VOSKER | Mobile Security Cameras
  4. VOSKER doesn’t offer repair services.

ANY QUESTIONS?

Please contact our experts with any questions you may have.

SUPPORT